Frequently Asked Questions
What do you sell in the shop?
Right now we sell our bakery caps in the shop. More merch is on the way — keep an eye on our channels for new drops.
Where do you ship to?
We ship within Denmark and the EU. Shipping costs and available regions are shown at checkout. If you have a specific question about international shipping, email us at shop@kanibakery.com.
How long does delivery take?
Orders are typically dispatched within 1–3 business days. Delivery within Denmark usually takes 2–4 business days after dispatch. Delivery within the EU can take a bit longer. You'll receive a tracking link once your order is on its way.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the items in your order.
Can I return or exchange an item?
Yes. You have 14 days from receiving your order to return unworn items in original condition. To start a return or exchange, email us at shop@kanibakery.com with your order number.
My order hasn't arrived — what do I do?
First check the tracking information in your shipping confirmation email. If it has been more than 7 business days since dispatch and there is no update, email us at shop@kanibakery.com with your order number and we'll look into it.
I received the wrong or a damaged item — what now?
We're sorry about that! Email us at sales@kanibakery.com with your order number and a photo of the item and we'll make it right.
How do I know which size to order?
Our caps are one-size-fits-most with an adjustable strap at the back. If you have a question about fit, feel free to reach out before ordering.
Can I pick up my order at the bakery?
Not at the moment. All orders placed through the online shop are shipped. If you're visiting us in person and want to know about in-store availability, ask the team.
Do you offer gift cards?
Not yet. It's something we're looking into for the future.
Wholesale or bulk orders?
For wholesale or larger business enquiries, email sales@kanibakery.com with the details of what you're looking for.
I have a question not covered here — how do I reach you?
Email us at shop@kanibakery.com or use the contact form and we'll get back to you as soon as we can.